Delivery

When will my order be delivered if I order now?

Delivery time is contingent on couriers' terms of service, however, all jewellery, handbags and decor accessories are available immediately and will be packaged and dispached within 24 hours. Delivery of these product types takes, on average, between 2 to 5 days after an order is processed. Timberland watches currently take around 7 to 14 days to deliver anywhere in South Africa due to Covid-19 operational restrictions in the headoffice.

How much is the delivery fee?

A delivery charge of R60 will be charged on small items such as watches, jewellery and accessories that cost below R600. Free delivery will apply to purchases of small items above R600.

Delivery of lounge suites will be more costly and quotations may be requested telephonically. All lounge suites are available on order once sold out and production time takes 6 to 8 weeks. For quotations and more information on lounge suites, contact Nadia at 034 981 3310.

International shipping remains suspended until further notice.

 

Where do you deliver to?

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

Can I collect my order from your shop?

Under the current COVID-19 lockdown regulations it is encouraged to collect and minimise time spent shopping around others. For your safety and convenience we have included a collection option under shipping options.

Safe Contactless Delivery (COVID-19)

In line with government directions, all our transporters will adhere to strict safety protocols. Every parcel will be sanitised before the order leaves the warehouse or depot. Delivery personnel are screened daily, will wear face masks during delivery and required to sanitise their hands regularly. Delivery personnel are required to maintain social distancing of 1.5m from customers and may only enter a customer’s home if all residents wear face masks. As an additional pre-caution, it is recommended that customers sanitise parcels personally based on guidelines which will be provided.

How will I know when my order is on its way?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. This can be done telephonically or on the relevant courier parcel tracking websites.

Anything else I should take note of when my order arrives?

It is important that cartons be checked for visible damages and that the number of cartons/parcels delivers corresponds with the number indicated on the waybill.   Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. two dining chairs may be packaged in one carton). Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order.  We advise you to read our Terms and Conditions for more detailed information.